zorro26
Benin
"The staff is extremely polite and knowledgable, making any effort to have you a satisfied guest. The location is nice, close to the West Lake and a 10 min ride far from the old city center (about 60k VND). Rooms are very clean and it’s worth to have a high floor room facing the lake. Breakfast is fantastic and also the evening buffet at 30 US$ is an excellent option. We do not recommend the Club upgrade in case you want to eat there as the window for food & drinks is very short, from 5:30 - 7:00 pm. Overall we had a great stay here and will return."
Rating: 5 / 5
Senthilkumaran R
Bhutan
"Fantastic Hotel. Truly a 5 star hotel. Highly recommended if your choosing to stay in Hanoi. Amazing from the moment you check in. Completely professional and caring staff that truly know the meaning of hospitality."
Rating: 5 / 5
travelwithanda
Cook Islands
"During my first visit to Hanoi I stayed in a hotel around Old Quarter and the night noise chased me away - I switched to Pan Pacific hotel the next day. The rate was higher but I didn't want to risk another sleepless night (I was on my business trip). The location of Pan Pacific is not so central but if you have time you can easily reach some nice spots, just across the bridge. Anyway, Uber costs less than 3 EUR to reach the Old Quarter so why bother ;) The hotel is nice and modern, rooms are spacious and if you have the option, I suggest you go for the "lake view" room - the views are fantastic. The restaurant (breakfast) was great, I also had the chance to try the massage and I was really satisfied with the price performance (allthough you can get street massages for much less money of course). You can search my blog for more details (link in bio, search for Pan Pacific), where you can also find a short post about things to do in Hanoi. I am visiting the city again in April and I will probably stay in this hotel again."
Rating: 5 / 5
Joel E
United States
"I have been to Hanoi on several occasions and this is my hotel of choice. I was treated as an important guest and the staff went above and beyond the usual to assist us in making our stay memorable and excellent."
Rating: 5 / 5
William B
Australia
"I was on the club level due to a double upgrade from my AMEX Platinum Card with a fantastic view of West Lake. The lounge up there served breakfast, tea, and a cocktail/food buffet for a couple of hours, but was open all day, the cocktail buffet easily could substitute for dinner as it was really varied and there was a lot of delicious stuff. Why I decided to write this review is not the extraordinary room, the view, the AMAZING bathroom—a toilet cabine, full giant tub, and a separate shower, you name it, it was there. Why I decided to write this review is I had a problem, a complaint and the way they dealt with it was what makes this a truly 5 star property and I’ve stayed in them all over the world. I won’t go into what exactly happened but I complained about something at the front desk at slightly before midnight and DEMANDED, in the ugliest American way, I’m ashamed to say, that the manager contact me by 12pm the next day, or else... yes my a-hole side truly emerged. Anyway, the next morning at breakfast, which is friggin’ fantastic by the way, at about 8am, Vu Duy Tien, a manager at the hotel found me at my table. My concern was taken extremely seriously and I was offered, though didn’t really request, a couple of very generous concessions that way than made up for my issue. Even 5 star properties make mistakes; it’s how they handle them that decides whether they keep the 5 stars or are in a different lesser level. The Pan Pacific Hanoi is a true exquisite 5 star property. I had come to the Pan Pacific from another Hanoi “5 star” property The Apricot Hotel on Hoan Kiem Lake and was shown, in succession, to two rooms, one after another, that people had obviously been smoking in before I finally accepted a room on another floor that did not smell like smoke. I’m sorry to say and it is not my intent to denigrate any other place but notwithstanding the Apricot’s rating and the sheer beauty of some of its art and it’s lobby which is simply glorious; it is NOT a five star property or even close as they’ve never learned the first lesson about being a a 5 star property which is what does the guest’s experience seem like through their eyes. The Pan Pacific Hanoi has learned it and practices it in spades. I will miss you Pan Pacific Hanoi and can’t wait to come back and see you. s/. William Broberg."
Rating: 5 / 5
Kelvin
Bhutan
"Drink some things at the rooftop coffee in the evening that experience is so romantic. From here you can enjoy lake, hanoi city night even Longbien bridge. Staff is so nice. Beverage is so good. I have been 2 times in here. But still like this place!"
Rating: 5 / 5
laney365
England
"Seeing other reviews, we opted for the Club floor and were told we were VIP guests and taken to the Club floor for a relaxed check in with juice and a peanut biscuit, yummy! We were given advice about the Corona virus and offered a mask and hand gel. The room was big with a lovely view of the temple, afternoon tea was included which would rival that served in a London Hotel. Later, we enjoyed drinks and snacks and the staff gave good advice and were interested in our day. Breakfast was in the main restaurant and there was an excellent choice for everyone. The hotel was well located, we walked to HCM mausoleum and through the old quarter as well as visiting the temples and the lake. Club floor staff Hue, Jason and Vivian were excellent but so was everyone we came across. The concierge looked after our bags overnight when we went to Halong Bay and nothing was too much trouble."
Rating: 5 / 5
mike S
United Kingdom
"We stayed for 2 nights at the start of a two week private tour.The hotel was a delight with friendly and excellent service.Fabulous breakfast buffet and good Vietnamese restaurant. Both my wife and I had massages in the spa.They were outstanding."
Rating: 5 / 5
McMoc
NewZealand
"This is an awesome hotel and as previous reviewers have said it is the staff that make it special. We enjoyed a Club Room for 5 nights and it was really great. Special mention to Sophie and Tracy who went out of their way to ensure we were well looked after - actually all the staff were fantastic. The 17th floor has a special a la carte breakfast menu that we enjoyed every morning. The hotel is located out by West Lake and very close to the “Hop On Hop Off” bus stop (another great activity). New Years Eve Gala Dinner was FANTASTIC!!!!! We thoroughly enjoyed the food and entertainment it was first class! Very special way to bring in 2020. Thank you to all the staff that made this experience unforgettable."
Rating: 5 / 5
Tracy Lee
Australia
"Excellent hotel, very helpful and kind staff. Swimming pool was lovely and warm. Room was gorgeous we had a lake view room and it was beautiful. We were also treated to a lovely cake and card as it was our wedding anniversary while we were there. Room was super clean and the bathtub was lovely with plenty hot water the whole time. I would highly recommend to stay here."
Rating: 5 / 5
